HOUSE RULES

• Check-in: After 3:00 pm

• Checkout: 10:00 am

• No smoking

• No pets allowed

• No parties or events

• As per the Short Term Legislation Act 2020 NSW, all guests are required to obey these rules. For extra guests/day visitors, we must be informed for liability purposes.

• This is a no-party property. We do not allow parties/events of any sort. The maximum amount of guests allowed to sleep in this property is TEN people, however, we do allow day visitors of up to FIVE people. No more than a maximum of FIFTEEN people are allowed in the property at any given time.

• Only the guests staying at the property are permitted to be present. If you wish to have visitors in addition to booked guests, you must advise us in writing prior to your stay and ensure you receive written permission.

• This home is a strictly no-smoking property. If any of our cleaners find any form of cigarette ash, butts or smell cigarettes in the apartment, we could issue a $500 fine.

• Whilst we want you to have fun and enjoy your stay, please be aware of the impact your noise and music may have on neighbours and our strict NO PARTY POLICY. Noise and music should not impact any other surrounding property and we ask that you keep it to a level that does not travel to other properties. 

• Please be aware that surrounding residents who believe they are being adversely affected by your noise and music have the right to complain to Getawayz NSW or the Police. We take any complaint about noise or music very seriously as it has the potential to impact the future availability of the holiday home for rental. There is a noise monitor installed on the outside balcony and a noise complaint to Getawayz or the Police may result in your eviction from the property and loss of your bond or you may be charged in addition.

• STRA Rules - By booking this home you automatically agree to all the STRA terms and conditions that are applicable to guests. You also agree that if you do break any of the house rules you will be asked to leave and no refund of the unused nightly rates will be returned.

• Check-in/Check-out - We cannot stress enough the importance of checking out on time. Our regular check-in time is after 3 pm and check-out time is prior to 10 am. If you wish to have an earlier check-in than 3 pm and we are able to accommodate your request, there may be an additional charge. If you check out later than 10 am, there will be an additional charge of $50.

• POOL RULE: Strictly no glasses in or around the pool! We’ve provided nice plastic wine glasses and cups for you to use and enjoy a drink while around the pool.

• Changing of Dates Terms & Conditions

  - Requests to change booking dates may only be accommodated if check-in is more than 1 month away.

  - This is subject to approval and we reserve the right to decline any requests.

  - Please note that there may be a surcharge to change the dates.

  - Any changes to bookings are subject to approval and we ask all guests to reach out to us first.

• Cancellation Policy:

  - If you book within 30 days or less from the check-in date, no refund is applicable.
   - Get a full refund if you cancel within 7 days of booking unless you have booked within 30 days or less from the check-in date. No refund is applicable.
   - If you cancel after 7 days from booking, you can get a 50% refund of the accommodation fee, plus the cleaning fee, unless you have booked within 30 days or less from the check-in date. No refund is applicable.
   - If you cancel within 48 hours of the check-in date, no refund is applicable.

Please note, the above cancellation policy is for bookings made directly with Getawayz NSW. If you have booked via a third party platform (including: Airbnb, VRBO, etc), their cancellation policy will override the Getawayz NSW policies.