heatherbrae II

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HOUSE RULES

  • Check-in: After 3:00 pm

  • Checkout: 10:00 am

  • No smoking

  • No parties or events

  • Pets are allowed (special requirements are in place for this. Please refer to the additional rules below)

  • As per the Short Term Legislation Act 2020 NSW, all guests are required to obey these rules. For extra guests/day visitors, we must be informed for liability purposes.

  • This is a no-party property. We do not allow parties/events of any sort. The maximum amount of guests allowed to sleep in this property is FOUR people, however, we do allow day visitors of up to TWO people. No more than a maximum of SIX people are allowed in the property at any given time.

  • Only the guests staying at the property are permitted to be present. If you wish to have visitors in addition to booked guests, you must advise us in writing prior to your stay and ensure you receive written permission.

  • This apartment is a strictly no-smoking property. If any of our cleaners find any form of cigarette ash, butts or smell cigarettes in the apartment, we could issue a $500 fine.

  • This is a domestic residence and we love our neighbours. We do not allow loitering out the front of the building or in the common areas. Please respect our home and neighbours. We ask for minimal noise in the common areas, especially after 9 pm.

  • STRA Rules - By booking this home you automatically agree to all the STRA terms and conditions that are applicable to guests. You also agree that if you do break any of the house rules you will be asked to leave and no refund of the unused nightly rates will be returned.

  • Check-in/Check-out - We cannot stress enough the importance of checking out on time. Our regular check-in time is after 3 pm and check-out time is prior to 10 am. If you wish to have an earlier check-in than 3 pm and we are able to accommodate your request, there may be an additional charge. If you check out later than 10 am, there will be an additional charge of $50.

  • Pets - We are a pet-friendly property. We ask all our guests to contact us for approval of pets before booking and include your request in the reservation form as there is a pet fee of $110 per stay to cover the cost of extra cleaning and disinfection. Please do not allow your pets to do on the furniture.

  • Changing of Dates Terms & Conditions

    - Requests to change booking dates may only be accommodated if check-in is more than 1 month away.

    - This is subject to approval and we reserve the right to decline any requests.

    - Please note that there may be a surcharge to change the dates.

    - Any changes to bookings are subject to approval and we ask all guests to reach out to us first.

  • Cancellation Policy:

    - If you book within 30 days or less from the check-in date, no refund is applicable.
     - Get a full refund if you cancel within 7 days of booking unless you have booked within 30 days or less from the check-in date. No refund is applicable.
     - If you cancel after 7 days from booking, you can get a 50% refund of the accommodation fee, plus the cleaning fee, unless you have booked within 30 days or less from the check-in date. No refund is applicable.
     - If you cancel within 48 hours of the check-in date, no refund is applicable.

Please note, the above cancellation policy is for bookings made directly with Getawayz NSW. If you have booked via a third party platform (including: Airbnb, VRBO, etc), their cancellation policy will override the Getawayz NSW policies.